Bedford Point Croydon Service Point (UKVCAS Immigration Office)

Bedford point Croydon Service point UKVCAS immigration officeThis article will discuss frequently asked questions as they relate to the Bedford Point Croydon Service point.

If you would like to read a step-by-step guide about the in-country UK visa application process, feel free to read our UKVCAS / Sopra Steria Guidance [STEP-BY-STEP GUIDE FOR 2022] article.

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What is the address of the Bedford Point Croydon UKVCAS service point?

The address is Bedford Point, 35 Dingwall Road, Croydon, CR9 2EF, United Kingdom.

What are the opening hours for Bedford Point, Croydon?

DayBedford Point, Croydon Opening hours
Monday07:30 – 19:30
Tuesday07:30 – 19:30
Wednesday07:30 – 19:30
Thursday07:30 – 19:30
Friday07:30 – 19:30
Saturday9:00 – 17:00

Is there car parking near Bedford Point, Croydon?

Yes, there are two car parks near Bedford Point, Croydon.

The closest (around 200m away) is Viceroy Court Car Park, Croydon CR0 2BE and parking is also available at Ruskin Square Car Park, Dingwell Road, CR0 0XH (around 500m away).

What services are available at Bedford Point, Croydon?

i) Document scanning

If an applicant does not self-upload their documents when submitting their online application they can pay to have their documents scanned when they attend their appointment at Bedford Point.

If you choose this service, you will need to take all your required documents (the original versions) with you to the appointment when staff will scan and upload them in front of you. The documents will then be returned to you before you leave.

How much does the scanning service cost?

The standard cost is £54 but if an applicant books an appointment at a Premium Lounge, at a Mobile Pop-up centre or using their VIP service, the cost of scanning is included in the appointment fee.

Please note, if you are using a paper (offline) application form you will not require the document scanning service.

ii) Interpretation

If you need language support at your appointment, UKVCAS can provide a qualified telephone interpreter.

There is a £70 fee for this service but please note it is not available for VIP or Mobile Pop-Up appointments.

iii) Express Appointments

Express appointments aim to complete your appointment within 30 minutes with the help of one dedicated member of staff dealing with everything from when you arrive at the application centre.

The fee for an express appointment is £75.

iv) Concierge service

This specialist service allows you to arrive at the application centre when a member of staff will book your appointment* and then take you through every aspect of the appointment.

As well as guiding you through confirming your identity and providing your biometric information, the service includes any additional services you may need such as document scanning or document checking** and SMS text notifications.

The fee for the concierge service is £275.

* This service is for single applicants only and is only currently available at Bedford Point, Croydon.

**Document checking is not available if your appointment is within two working days of booking.

Where are the other nearest UKVCAS service points?

You can check what other UKVCAS service points are available nearby by inputting your postcode on the UKVCAS website here.

The UKVCAS website will then list the available service points, including the number of miles they are away from your postcode.

What are the reviews from Google for Bedford Point like?

Bedford Point has 184 Google reviews (at the time of writing) with an average star rating of 2.7 out of 5.

The reviews are mixed with some users happy with the service on the day and others complaining of poor service.

There are no available appointments at Bedford Point, Croydon. What shall I do?

The UKVCAS appointment centres offer appointments up to 28 days in advance.

If you find there are none available at Bedford Point when you try to book an appointment, you should try logging in to your account another time to check and see if new appointments are available.

New appointments are released daily, with new free appointments becoming available at 9am and chargeable appointments at midnight.

Alternatively, you could look for another nearby service centre by inputting your postcode on this link.

How do I cancel my appointment at Bedford Point, Croydon?

You can contact UKVCAS via this link to cancel your appointment.

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What happens at the appointment?

When you go to the appointment, you must take the QR code from your UKVCAS appointment confirmation with you (which is normally received via email when you book).

If you don’t take this you, the appointment will not be able to go ahead.

Once you arrive at the centre, you will be escorted to a self-service biometric booth where, after pressing start, you will scan the QR code with your appointment details on.

After this, you will scan the ID page of your passport.

Next, you will have your photograph taken in the booth. You will need to make sure your photo is acceptable, for example no glasses or hats, before pressing you are ready.

You can retake your photo if you are not happy with the outcome.

Next, your fingerprints will be scanned.

Finally you will provide your digital signature.

If you have any problems with the process, staff should be available at the centre to help.

You should allow up to 1 hour for the appointment to be completed though it is often quicker than that. The length of time will depend on how many other applicants are at the centre at the same time and whether you are using other services, like document scanning.

There is no direct phone line to Bedford Point. The only way to contact UKVCAS on the phone is through the UKVCAS Premium Support Line on 0844 8920232. Calls cost £0.04 per minute

Depending on your personal circumstances and any additional services you have paid for, you might also have:

  • staff confirm your identity against your ID document (usually your passport)
  • a check of the biometric information you have provided to make sure it meets quality standards
  • any outstanding supporting documentation digitised and uploaded to your application. Please note you are likely to be charged for scanning if you bring extra documentation on the day.
  • a check of your digitised supporting documents to make sure they are legible, in English (or with appropriate translation) and complete.

Once you have successfully completed your appointment, UKVCAS will send your supporting documents digitally and securely to UKVI for a decision on your application.

You should receive an email confirmation this has been done.

What do I need to do when I attend an appointment?

UKVCAS is currently continuing to ask applicants to wear a face mask when they attend their appointment at a centre in England. Staff may also be wearing face coverings.

There are different rules in Wales, Scotland and Northern Ireland and applicants are expected to follow the public health guidelines that apply in each of those countries.

UKVCAS has limited room in waiting areas, so UKVCAS asks applicants to arrive at their appointment on time (and not earlier).

Only applicants on the booked appointment should attend. One additional person may be allowed in exceptional circumstances which are detailed in the FAQs on UKVCAS’s website under the Attending my Appointment category here.

If the application is for a minor, the responsible adult who was named on the application must also attend the appointment and must bring an ID document with them.

You must bring your travel document (usually your passport or similar) with you for ID purposes. If you don’t bring suitable ID, you will not be allowed to enter the UKVCAS Service Point.

You must also bring the QR code on your appointment receipt with you. This can be printed off or it can be read off a smart phone from the email you received which confirmed your appointment.

Please note, if you don’t follow UKVCAS guidelines, staff are authorised to turn applicants away.

Will I get a refund if I cancel my appointment at Bedford Point?

If you cancel an appointment more than 48 hours before it is due to take place, you will receive a refund minus £10 UKVCAS keeps as an administration fee.

If you cancel less than 48 hours before your appointment, UKVCAS may keep your appointment fee.

What should I bring with me to my appointment?

The applicant will normally need to bring the following to their appointment:

  • Their passport or travel document;
  • Any documents you want to be scanned; and
  • Their QR code which are in the file(s) attached to your appointment confirmation email.

How do I complain about the service received at Bedford Point, Croydon?

You can complain about the service by email using the web-form here.

The UKVCAS contact centre is open 9am to 5.30pm Monday to Friday.

If the complaint cannot be resolved quickly using the internal complaints procedure, UKVCAS will provide further information about using its alternative dispute resolution provider.

How should I prepare for my appointment at Bedford point, Croydon?

First, you should read and follow the instructions you receive in an email when you have booked your appointment. The email will also include the QR code you must take to the appointment.

You can either print your QR code, bring it to the appointment or it can be read off your phone.

You must also have your passport or suitable alternative ID document available to bring to the appointment.

Who will need to attend the appointment when I visit Bedford point, Croydon?

All the people named on the application must attend the appointment. This will include a named Responsible Adult, if the application is for a child/minor.

Family and friends who are not named on the application will not be allowed to attend the appointment, in line with UKVCAS’s current public health guidelines.

There are a few exemptions where an additional person may be allowed, such as a carer or young children.  More information is available in the FAQs section on the UKVCAS website under the Attending my Appointment category here.

Would it be helpful to have an immigration advisor with you?

For most applicants (in 99%+ of instances), there will be no benefit to having an immigration advisor with them when they attend the visa centre appointment.

Whilst you may see some immigration firms who offer a service which involves an advisor attending the appointment with the applicant, such a cost will normally be difficult to justify.

After all, the appointment is solely an administrative task. The staff at the visa centre should have no impact on the outcome of the visa application. They will not interview the applicant about their application. In fact, the staff that applicants will deal with will likely not be trained in the relevant Immigration Rules.

Furthermore, the UKVCAS site states that you may only bring a legal advisor “only if a legal adviser is absolutely necessary” (which again, it will not be in most instances).

Will I be interviewed at Bedford point, Croydon?

No. UKVCAS staff do not have any role in the decision-making process for your application. They are also not generally qualified to give immigration advice and are essentially there to make sure the appointment goes smoothly and to assist with any additional services you have paid for.

Do my documents need to show that I met the requirements on the date of attending the visa centre appointment?

The general rule throughout UK immigration applications is that your documents must show that the Immigration Rules were met on the date that you submitted the application by paying the Home Office fees on the online application website (not the date that the applicant attends the appointment).

Does Bedford Point, Croydon have a premium lounge?

No. The only premium lounge - where appointments are held in what UKVCAS calls a ‘comfortable business lounge environment’ – is at London Premium Lounge, 20 Mark Lane, London, EC3R 7NQ.

Do I need to bring my supporting documents if I have already uploaded them before the appointment?

No. You do not need to bring the supporting documents if they have already been uploaded.

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