Glasgow Service Point (UKVCAS Immigration Office)

Glasgow Service Point UKVCAS Immigration Office

This article will discuss frequently asked questions as they relate to the UKVCAS Glasgow Service Point.

For a step-by-step guide about the application process for in-country UKVI applications, we have written a UKVCAS / Sopra Steria Guidance [STEP-BY-STEP GUIDE FOR 2022] article.

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What is the address of the Glasgow Service Point?

The address of the Glasgow Service Point is Suite 102/103, The Pentagon Centre, Washington Street, Glasgow, G3 8AZ, United Kingdom.


What are the opening hours for the Glasgow Service Point?

Day Glasgow Service Point opening hours
Monday 08:00 – 16:00
Tuesday 08:00 – 16:00
Wednesday 12:00 – 20:00
Thursday 08:00 – 16:00
Friday 08:00 – 16:00
Saturday 08:00 – 16:00
Sunday Closed

Does Glasgow Service Point have a premium lounge?

No. There are currently no premium lounge services (like London Mark Lane Premium Lounge) in Glasgow.


What services are available at the Glasgow Service Point?

There are three additional & optional services available at the Glasgow Service Point.

i) Express appointments

Glasgow Service Point provides express appointments that should be completed within 30 minutes.

One dedicated member of staff will manage the appointment from when an applicant arrives to speed up the process.

The express appointment fee is £75.


ii) Interpretation

If an applicant needs help with language at their appointment, Glasgow Service Point can provide a qualified telephone interpreter.

There is a £70 fee for this service.


iii) Document scanning

Supporting documents can be scanned and uploaded by UKVCAS staff (if an applicant has opted not to self-upload their documents before going to their appointment).

Staff scan and upload the documents while the applicant is at the appointment and the documents are returned to the applicant at the service point.

The fee for document scanning is £54.


Is there car parking near the Glasgow Service Point?

The Glasgow Service Point is in the centre of Glasgow and there are several car parks nearby, including:

  • Cadogan Square Car Park, 25 Douglas St, Glasgow G2 7BG, Euro Car Park, Brown St, Glasgow G1 4RU and
  • Q-Park, 99 Waterloo St, Glasgow G2 6HS.

They are both within half a mile of the service point.

Glasgow Service Point is also within half a mile of Glasgow Central, Charing Cross and Anderston train stations.


What happens at the appointment at the Glasgow Service Point?

After arriving, an applicant will be directed to a self-service booth to scan the QR code.

An applicant must take the QR code with them to the appointment – without it UKVCAS will not allow the appointment to go ahead. The QR code is normally contained in an email sent by UKVCAS.

After scanning the QR code, the applicant will scan their passport ID page.

The next step is taking the applicant’s photograph. The photograph must meet the required standard which means applicants should remove glasses or hats, for example, before the photograph is taken.

If there is a problem with the photograph, it can be retaken in the booth.

After the photograph, the applicant will scan their fingerprints.

The final step is providing a digital signature.

If an applicant has any difficulty with any stage of the process, UKVCAS staff are available to help.

The length of an appointment depends on whether an applicant has opted for other services, like document scanning, and how many other applicants are at the service point at the same time.

An hour should be allowed to complete the appointment, but it often takes less time than that.

There is no listed direct phone line for Glasgow Service Point. You can contact UKVCAS on the phone through the UKVCAS Premium Support Line on 0844 8920232. Calls normally cost £0.04 per minute

Depending on the applicant’s circumstances and whether they have chosen additional services, staff at the centre will:

  • check an applicant’s ID document (usually their passport) to confirm their identity;
  • look through the biometric information provided by the applicant to check it complies with quality standards;
  • upload any supporting documentation brought by an applicant to the appointment (there is likely to be a charge for this service);
  • check through the uploaded supporting documents to confirm they are legible, complete and in English (or with an appropriate translation if required).

Shortly after the appointment has been completed, UKVCAS will send the supporting documents digitally and securely to UKVI to consider and then make a decision on the application.

UKVCAS will also send an email to the applicant to confirm that supporting documentation has been forwarded to UKVI.


What do I need to do when I attend the appointment at the Glasgow Service Point?

Applicants are still being requested to wear a face mask when attending their appointment, in line with public health guidelines. UKVCAS staff many also wear face coverings at the service point.

Applicants are advised to arrive on time for their appointments and not before because waiting areas at service points have limited room.

Unless there are exceptional circumstances, only applicants should attend an appointment. There are very limited circumstances when one other person may attend. Further details are available in the FAQs section on the UKVCAS website under the Attending my Appointment category here.

The responsible adult named on the application must attend the appointment if the application is for a child (minor). They will also need to take an ID document with them.

Please note, it is important an applicant takes a travel document (usually their passport) so their ID can be confirmed at the appointment. UKVCAS will not allow the appointment to go ahead unless an applicant has a suitable travel document with them.

As mentioned above, please also remember the QR code must be taken to the appointment. The QR code is contained in the UKVCAS email confirming the appointment details. It can either be printed off and taken to the appointment or can be read off the applicant’s smartphone if it has access to the QR code.

UKVCAS staff are authorised to deny an applicant access to their appointment if guidelines have not been followed.


There are no available appointments at the Glasgow Service Point. What should I do?

New appointments are made available by UKVCAS every day. Therefore, an applicant can log back into the UKVCAS website at a later time to see if new appointments have become available.

Please be aware that UKVCAS releases new free appointments at 9 am each day and chargeable appointments at midnight so an applicant might need to be prepared to log in to the UKVCAS website promptly.

The other option is choosing another service point which may have more appointments available. Alternative locations can be found on the postcode locator on the UKVCAS website here.


Where are the other nearest UKVCAS service points to Glasgow Service Point?

Please note there are few service points in Scotland and the UKVCAS website shows the only other locations in Scotland are in:

  • Edinburgh at Regus, 9-10 St. Andrew Square, 1st Floor, Lothian Region, Edinburgh EH2 2AF (42 miles away from Glasgow); and
  • Aberdeen at Spaces, 1 Marischal Square, Aberdeen AB10 1BL (121 miles away from Glasgow).

Will I get a refund if I cancel my appointment at the Glasgow Service Point?

If the cancellation is made more than 48 hours before the scheduled appointment, an applicant will be entitled to a refund. A £10 administration fee is normally retained by UKVCAS.

However, please note that if the cancellation is made less than 48 hours before the scheduled appointment, UKVCAS is likely to keep your appointment fee and no refund will be available.


How do I cancel my appointment at the Glasgow Service Point?

Applicants can cancel their appointment by using this link.


How do I complain about the service received at Glasgow Service Point?

If an applicant wants to make a complaint they should do so via email using the web form at this link.

The UKVCAS contact centre is open 9 am to 5.30 pm Monday to Friday.

In the first place, UKVCAS will use their internal complaints procedure but if that does not resolve the complaint an applicant will be provided with further information about an alternative dispute resolution provider.


Will I be interviewed at Glasgow Service Point?

No. UKVCAS plays no part in deciding whether an application will be approved and will not interview applicants.

The focus of the service point appointment is providing biometric information (along with any additional services an applicant might have opted for, such as document scanning).

UKVCAS staff are also usually not qualified to provide immigration advice. UKVCAS may help applicants complete the process of the appointment but they have no further role.


Who will need to attend the appointment when I visit the Glasgow Service Point?

All those named on the application must attend the appointment, including the named Responsible Adult if the application is for a child (minor).

Only the applicant should attend the appointment. Family and friends not named on the application will not be allowed access by UKVCAS, in line with current UKVCAS public health guidelines.

As mentioned above, there are limited exemptions to this. If exceptional circumstances apply, an additional person, such as a carer or a young child(ren), may also be able to attend.  Further information can be found in the FAQs section on the UKVCAS website under the Attending my Appointment category here.


Would it be helpful to have an immigration advisor with the applicant when they attend the Glasgow Service Point?

No, it is unlikely to be worth the additional cost.

Applicants self-upload the required supporting documentation before attending their appointment in most cases, so the role of an immigration advisor is very limited by this point.

The UKVCAS appointment is focused on providing biometric information. As discussed earlier, UKVCAS staff have no role in decision-making on an application and do not interview applicants. There is little scope for an immigration advisor to have a meaningful impact at this point.

The UKVCAS website also highlights that a legal advisor can only attend “only if a legal adviser is absolutely necessary.”


Other Frequently Asked Questions

What are the reviews from Google for Glasgow Service Point like?

There is only a single Google review for Glasgow Service Point (at the time of writing) which is positive.

What should I bring with me to my appointment?

Applicants will normally need to take the following three things to their appointment: Any supporting documents being taken to the appointment for scanning, the applicant’s travel document (this is usually the passport) and the QR code in the email confirming the applicant’s appointment.

Do my documents need to show that I met the requirements on the date of attending the visa centre appointment?

No. The general rule for immigration applications is that the key date is the date of application and not the date an applicant attends their biometrics appointment at the UKVCAS service point. The date of application is the date the online application is submitted by paying the Home Office fee.

Do I need to bring my supporting documents if I have already uploaded them before the appointment?

No, there is no need to do this. Where applicants have already uploaded their supporting documents prior to the appointment, there is no need to take the supporting documents with them to the appointment. The applicant will, however, need to take their original passport to the appointment.

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