Liverpool Service Point (UKVCAS Immigration Office)

Liverpool Service Point UKVCAS Immigration OfficeThis article will discuss frequently asked questions as they relate to the UKVCAS Liverpool Service Point.

For more information about the application process for in-country UKVI applications, you may wish to check out our UKVCAS / Sopra Steria Guidance [STEP-BY-STEP GUIDE FOR 2022] article.

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What is the address of Liverpool Service Point?

The address is Regus Derby Square, Floor 4 MR1, Merchants Court, 2-12 Lord St, Liverpool, L2 1TS, United Kingdom.


What are the opening hours for Liverpool Service Point?

Day Liverpool Service Point opening hours
Monday 08:00 – 16:00
Tuesday 08:00 – 16:00
Wednesday 08:00 – 16:00
Thursday 08:00 – 16:00
Friday 08:00 – 16:00
Saturday Closed
Sunday Closed

What services are available at Liverpool Service Point?

i) Document scanning

A document scanning service is normally available if an applicant has chosen not to self-upload their documents prior to their appointment.

This service involves documents being scanned and uploaded by UKVCAS staff at the service point. The documents will be returned to the applicant during the appointment.

The fee for document scanning is an additional £54.

Please be aware if you are using a paper (offline) application form the document scanning service is not required.

ii) Interpretation

A qualified telephone interpreter can be provided for an applicant at Liverpool Service Point should they require additional language support at the appointment.

The fee for this service is an additional £70.


Is there car parking near Liverpool Service Point?

There are several car parks within easy walking distance of Liverpool Service Point, including:

  • Corn Exchange Car Park, Moor St, Liverpool L2 7PX and
  • Q-Park Liverpool ONE, 35 The Strand, Liverpool L1 8LT.

Both are within a comfortable five-minute walk.

Liverpool Service Point is also close to two train stations:

  • James Street at James St, Liverpool L2 7PQl; and
  • Liverpool Central Station at Ranelagh St, Liverpool L1 1JT.

Where are the other nearest UKVCAS service points to Liverpool Service Point?

The nearest service points are:

  • Manchester Service Point at Faulkner Street, Saint James Tower, Manchester M1 4DZ (31 miles away); and
  • Sheffield Service Point at Rooms G29 and G30, Regus Spaces Acero, 1 Concourse Way, Sheffield S1 2BJ (61 miles away).

How do I cancel my appointment at Liverpool Service Point?

If an applicant needs to cancel an appointment, they should use this link.


There are no available appointments at Liverpool Service Point. What should I do?

UKVCAS updates its appointments everyday. Therefore, an applicant can log back into the UKVCAS website at a later time to check if new appointments have become available.

UKVCAS puts new free appointments online at 9am and chargeable appointments online at midnight so it is advisable to log back in shortly after these times.

The other option is to choose another UKVCAS location to see if there are appointments available.


What happens at the appointment at Liverpool Service Point?

After arriving at the service point, an applicant will be directed to a self-service booth by UKVCAS staff.

An applicant will first scan their QR code in the booth. Applicants must remember to take the QR code to the appointment because without it UKVCAS will not allow the appointment to go ahead.

The QR code is normally included in the UKVCAS email confirming the appointment details.

Secondly, an applicant will scan their passport ID page.

The next step is taking a photograph. The photograph has to meet required standards so glasses or hats, for example, should not be worn.

If there is a problem with the photograph it can be retaken in the booth.

After the photograph, the next step is fingerprint scanning.

Lastly, the applicant will need to provide a digital signature.

If an applicant has any problems during the appointment, UKVCAS staff are available to help.

An appointment could take up to 1 hour. How long it takes is likely to depend on how many other applicants are at the service point at the same time and whether an applicant has chosen other services, such as document scanning.

In many cases an appointment will take less than 1 hour.

There is no direct phone line for Liverpool Service Point. The only way to contact UKVCAS on the phone is through the UKVCAS Premium Support Line on 0844 8920232. Calls cost £0.04 per minute

An applicant may find – depending on their circumstances and whether they have opted for any additional services – that staff:

  • check through their biometric information to ensure it complies with quality standards;
  • check their ID document (in most cases their passport) confirm their identity;
  • check the uploaded supporting documents to make sure they are legible, complete and in English (or with an appropriate translation if required); and
  • scan and upload any additional supporting documentation brought by the applicant to the appointment. There is likely to be a charge for this service.

UKVCAS will forward the supporting documents digitally and securely to UKVI after the appointment ends.

UKVCAS will also send an email to the applicant to confirm the supporting documentation has been forwarded to UKVI.


What do I need to do when I attend the appointment at Liverpool Service Point?

Applicants are currently requested to wear a face mask when attending their service point appointment, in line with public health guidelines. UKVCAS staff may also be wearing face coverings at the service point.

UKVCAS advises applicants to arrive on time for their appointments and not earlier because there is limited room at service point waiting areas.

Unless exceptional circumstances apply, only applicants should attend their appointment. In very limited circumstances, one other person may be able to attend. Applicants can find further details on the exceptions in the FAQs section on the UKVCAS website under the Attending my Appointment category here.

If the application is for a minor (child), the responsible adult named on the application must also attend. The responsible adult will also need to take an ID document with them.

An applicant must take a travel document (usually their passport) to the appointment so UKVCAS can confirm their identity. Without it, UKVCAS will not allow the appointment to go ahead.

It is also essential an applicant takes their QR code to the appointment. The QR code is included in the email sent by UKVCAS to confirm the appointment details.

The QR code can be printed off and taken to their appointment or alternatively can be read off the applicant’s phone if it has access to the code.

It is important to follow the guidelines because UKVCAS staff do have the authority to deny access to appointments.


Do my documents need to show that I met the requirements on the date of attending the visa centre appointment?

Normally, no.

The key date for meeting the visa requirements is normally the date of application and not the date an applicant attends their visa centre appointment to provide their biometric information.

For online applications, the date of application is the date that the online application is submitted by paying the Home Office fees.

The visa requirements normally only need to be met by the date of application and no later.


How do I complain about the service received at Liverpool Service Point?

If an applicant wants to make a complaint, they should use the web-form here.

The UKVCAS contact centre is open 9am to 5.30pm Monday to Friday.

UKVCAS will first use their internal complaints procedure to try to resolve the complaint but if that is not successful UKVCAS will provide further information about how to use an alternative dispute resolution provider.


How should I prepare for my appointment at Liverpool Service Point?

The first step when preparing to attend an appointment is reading the instructions contained in the email sent by UKVCAS confirming the appointment details. This is the email that includes the QR code applicants must take to their appointment.

The QR code can either be printed off and taken to the appointment or the code can be read off an applicant’s phone that has access to the code.

A suitable ID document (usually the applicant’s passport) must also be taken to the appointment.


Who will need to attend the appointment when I visit Liverpool Service Point?

All those named on an application must attend their appointment. This includes the responsible adult named on the application if it is for a minor(child).

As highlighted earlier, only the applicant should go to the appointment. In line with the current public health guidelines, UKVCAS will deny access to any family and friends not named on the application.

As also mentioned earlier, there are a few limited exemptions but only if exceptional circumstances apply. In those cases, an additional person, such as a carer or a young child(ren), may also be able to attend. If an applicant believes this may apply to them, they should check the exceptional circumstances guidance in the FAQs section on the UKVCAS website under the Attending my Appointment category here.


Would it be helpful to have an immigration advisor with the applicant when they attend Liverpool Service Point?

In the vast majority of instances, no.

Whilst some immigration firms offer a service which involves an advisor attending the appointment with an applicant, it is unlikely to be worth the additional cost.

Applicants will usually have already self-uploaded the required supporting documentation prior to their appointment which means the role of an immigration advisor can only be very limited on the day.

The UKVCAS appointment is essentially for an applicant to provide their biometric information. As highlighted above, UKVCAS staff have no role in deciding whether an application will be approved or not and do not interview applicants. In the circumstances, an immigration advisor therefore has little input at an appointment.

Furthermore, the UKVCAS website also says a legal advisor can only attend “only if a legal adviser is absolutely necessary.”


Other Frequently Asked Questions (FAQs)

Will I be interviewed at Liverpool Service Point?

No. UKVCAS has no role in deciding whether an application will be approved or not and does not interview applicants. Applicants mainly attend an UKVCAS appointment to provide their biometric information (plus any additional services they may have opted for, such as document scanning). Although UKVCAS staff can help applicants complete the appointment process, they have no other role on the day and, in addition, are usually not trained to provide immigration advice.

Do I need to bring my supporting documents if I have already uploaded them before the appointment?

No. If an applicant has already self-uploaded their supporting documents prior to the appointment, there is no need to take them again to the appointment.

What should the applicant bring with them to their appointment?

An applicant should take their QR code, any supporting documents being taken to the appointment for scanning and their travel document (this is usually their passport) to the appointment.

Will I get a refund if I cancel my appointment at Liverpool Service Point?

If an applicant cancels more than 48 hours before a scheduled appointment, they will be entitled to a refund. UKVCAS normally retains a £10 administration fee. If an applicant cancels less than 48 hours before a scheduled appointment, UKVCAS are unlikely to issue a refund.

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