This article will discuss frequently asked questions as they relate to London Mark Lane Premium Lounge.
What is the address of London Mark Lane Premium Lounge?
The address is Sopra Steria, 20 Mark Lane, London EC3R 7AF.
What are the opening hours for London Mark Lane Premium Lounge?
|London Mark Lane Premium Lounge opening hours
|08:30 – 12:30
|08:30 – 12:30
|08:30 – 12:30
|08:30 – 12:30
|08:30 – 12:30
Is there car parking near London Mark Lane Premium Lounge?
There are several car parks relatively close by.
The nearest is Tower Hill Car Park, 50 Lower Thames St, London EC3R 6DT. This is just 0.2 miles away or a five-minute walk.
The next closest is Minories Car Park, 1 Shorter St, London E1 8LP, which is around half a mile away.
London Mark Lane Premium Lounge is also easily accessible by train with Fenchurch Street station only 0.1 miles away.
What services are available at London Mark Lane Premium Lounge?
If an applicant needs language support to help at their appointment, a qualified telephone interpreter will be provided by UKVCAS.
This service is free for appointments at London Mark Lane Premium Lounge.
#2 Document scanning
If an applicant chooses not to self-upload their documents their documents can be scanned when they attend their appointment at the premium lounge.
This service is free for appointments at the premium lounge.
The documents are scanned in front of the applicant and staff return them before the applicant leaves the appointment.
Do any other service points have a premium lounge?
No. The only premium lounge is at London Premium Lounge, 20 Mark Lane, London, EC3R 7NQ.
The fee for a premium lounge appointment is normally around £200 with appointments held in what UKVCAS calls a ‘comfortable business lounge environment,’ which includes complimentary drinks and snacks, wi-fi and newspapers.
What are the reviews from Google for London Mark Lane Premium Lounge like?
London Mark Lane Premium Lounge has received positive reviews. It has 464 Google reviews (at the time of writing) with an average star rating of 4.6 out of 5.
The reviews generally praise the professional service available on the day and the help provided by staff.
Where are the other nearest UKVCAS service points to London Mark Lane Premium Lounge?
An applicant can check what other UKVCAS service points are available nearby by inputting a postcode for their preferred area on the UKVCAS website here.
The UKVCAS website lists service points available nearby, including the distance they are from the chosen postcode.
So, in this case, the next two nearest service points are shown as Stratford Library Service Point (4 miles away) and Edmonton Green Library Service Point (8 miles away).
How do I cancel my appointment at London Mark Lane Premium Lounge?
If an applicant needs to cancel their appointment, they should use this link.
There are no available appointments at London Mark Lane Premium Lounge. What should I do?
If there are no available appointments, an applicant can try logging back into the UKVCAS website the following day to see if new appointments are now showing as available.
UKVCAS offers appointments up to 28 days in advance, with new appointments released every day. New free appointments go online at 9am and chargeable appointments at midnight.
Please note, free appointments are not available at the premium lounge.
The other option is looking for another nearby service point by inputting your postcode on the UKVCAS website, as explained earlier.
What happens at the appointment at London Mark Lane Premium Lounge?
Although the premium lounge offers a more ‘upmarket’ service, the basics of an appointment remain very similar.
Applicants must remember to take the QR code with them or the appointment will not go ahead. The QR code is received with the UKVCAS appointment confirmation sent by email after the appointment is booked.
After arriving at the centre, an applicant will be directed to a self-service biometric booth where the QR code is scanned.
The applicant is then required to scan the ID page of their passport.
The next step is to take the applicant’s photograph. The photograph needs to be acceptable which means, for example, no glasses or hats.
If an applicant is unhappy with the photograph they can retake it in the booth.
After this, the applicant has their fingerprints scanned.
The last step is providing a digital signature.
If there are problems with any part of the process, help is available from staff at the centre.
It can take up to 1 hour to complete the appointment though it is often takes less time than that. The length of time will depend on whether an applicant has opted for other services, like document scanning, but the process is likely to be smooth at the premium lounge without significant waiting time behind other applicants.
London Mark Lane Premium Lounge does not have a direct phone line. You can contact UKVCAS on the phone is through the UKVCAS Premium Support Line on 0844 8920232. Calls normally cost £0.04 per minute.
Depending on an applicant’s circumstances and any additional services they have opted for, it is possible that:
- staff will confirm identity against the ID document (typically the applicant’s passport);
- staff will check the biometric information provided to ensure it meets quality standards;
- staff will upload any outstanding supporting documentation if an applicant has brought additional documents with them on the day. There is likely to be a charge for scanning in this case;
- staff will look through the digitised supporting documents to ensure they are legible, in English (or with appropriate translation if necessary) and complete.
After the appointment has been successfully completed, UKVCAS will forward the supporting documents digitally and securely to UKVI who will then make a decision on the application.
UKVCAS should send an email to the applicant to confirm the supporting information has been sent to UKVI.
What do I need to do when I attend the appointment at London Mark Lane Premium Lounge?
Due to current public health guidelines, UKVCAS is continuing to request applicants wear a face mask at their appointment. Staff may also be wearing face coverings at the centre.
There is limited room in waiting areas so applicants should arrive on time at their appointment time and not before.
The only people who should attend are the applicants on the booked appointment. In exceptional circumstances it may be possible for one other person to attend – more details are available in the FAQs on UKVCAS’s website under the Attending my Appointment category here.
When the application is for a child (minor), the responsible adult named on the application must also attend and must bring an ID document with them to the appointment.
Please note, an applicant must bring a travel document (usually a passport or similar) to confirm their ID at the appointment. Without a suitable travel document, an applicant will not be allowed to attend their appointment.
Please also remember an applicant must also bring the QR code on their appointment receipt. The QR code can be printed off or it can be read off a smart phone if an applicant has the email (and attached pdf with the QR code) confirming their appointment available.
Applicants should be aware that UKVCAS staff are authorised to deny access to appointments if guidelines are not followed.
How do I complain about the service received at London Mark Lane Premium Lounge?
The route to complain about the service is via email using the web-form here.
The UKVCAS contact centre is open 9am to 5.30pm Monday to Friday.
UKVCAS will initially try to resolve the complaint using their internal complaints procedure. If the complaint cannot be resolved that way, UKVCAS will provide further information about how to use its alternative dispute resolution provider.
Will I be interviewed at London Mark Lane Premium Lounge?
No. The appointment is about providing an applicant’s biometric information.
UKVCAS staff do not have any role in the decision-making process for an application and will not interview applicants.
UKVCAS staff are also not generally qualified to provide immigration advice. They are mainly there to make sure there are no problems with the appointment process and help provide any additional services an applicant has opted for.
Who will need to attend the appointment when I visit London Mark Lane Premium Lounge?
All the people named on the application must attend on the day of the appointment. This includes the named responsible adult if the application is for a minor (child).
Please note, in line with current UKVCAS public health guidelines, family and friends who are not named on the application will not be allowed to go to the appointment.
There are a few exemptions to this. An additional person may be allowed, such as a carer or a young child(ren), in some circumstances. Further information can be found in the FAQs section on the UKVCAS website under the Attending my Appointment category here.
How should I prepare for my appointment at London Mark Lane Premium Lounge?
The first thing an applicant should do is read the instructions in the confirmation email received after the appointment is booked. The email also has the QR code in an attached file (PDF) that must be taken to the appointment.
The QR code can either be printed off and brought to the appointment or it alternatively it can be read off an applicant’s phone.
In addition, an applicant must also take their passport or suitable alternative ID document to the appointment.
Would it be helpful to have an immigration advisor with the applicant when they attend London Mark Lane Premium Lounge?
For most applicants, no.
By the time an applicant attends their appointment with UKVCAS their online application has already been submitted and in most cases, all the necessary supporting documentation has been uploaded.
Some immigration firms may offer to provide an advisor to attend the appointment with the applicant but it is hard to justify the additional cost this is likely to involve.
The appointment is essentially an administrative process to provide biometric information. As mentioned above, UKVCAS staff at the centre have no role in deciding the outcome of the application, they do not interview applicants and are unlikely to be trained in the Immigration Rules relevant to the application.
In addition, the UKVCAS website makes clear a legal advisor can only attend “only if a legal adviser is absolutely necessary”.
Other Mark Lane Frequently Asked Questions (FAQs)
Will I get a refund if I cancel my appointment at London Mark Lane Premium Lounge?
An applicant will receive a refund if they cancel their appointment more than 48 hours before it is due to take place. UKVCAS will retain £10 as an administration fee. However, please note that if an applicant cancels their appointment less than 48 hours before it is due to take place, it is likely UKVCAS will keep your appointment fee and no refund will be available.
Do my documents need to show that I met the requirements on the date of attending the visa centre appointment?
What should I bring with me to my appointment?
The items an applicant will normally need to bring to their appointment are a passport or travel document, any documents required to be scanned and the QR code in the file (PDF) attached to the email confirming the appointment.
Do I need to bring my supporting documents if I have already uploaded them before the appointment?
No. If an applicant has self-uploaded their supporting documents, they do not need to take them to the appointment.
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