Manchester Service Point (UKVCAS Immigration Office)

Manchester Service Point UKVCAS Immigration Office

This article will discuss frequently asked questions as they relate to the UKVCAS Manchester Service Point.

For a step-by-step guide about the UKVI application process for in-country applications (i.e., applications made from inside the UK), you may want to check out our  UKVCAS / Sopra Steria Guidance [STEP-BY-STEP GUIDE FOR 2022] article.


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What is the address of the Manchester Service Point?

Faulkner Street, Saint James Tower, Manchester, M1 4DZ.

What are the opening hours for the Manchester Service Point?

Day Manchester Service Point opening hours
Monday 08:00 – 19:30
Tuesday 08:00 – 19:30
Wednesday 08:00 – 19:30
Thursday 08:00 – 19:30
Friday 08:00 – 19:30
Saturday 09:00 – 17:00
Sunday Closed

Where are the other nearest UKVCAS service points to the Manchester Service Point?

The two nearest service points are:

  • Liverpool Service Point at Regus Derby Square, Floor 4 MR1, Merchants Court, 2-12 Lord St, Liverpool L2 1TS (31 miles away); and
  • Sheffield Service Point at Rooms G29 and G30, Regus Spaces Acero, 1 Concourse Way, Sheffield S1 2BJ (33 miles away).

Does the Manchester Service Point have a premium lounge?

No. Manchester does not have a UKVCAS premium lounge service like London Mark Lane Premium Lounge.

What services are available at the Manchester Service Point?

i) Document scanning

If an applicant has not opted to self-upload their documents before attending their appointment, UKVCAS staff at the Manchester service point will scan and upload them while the applicant is at the appointment.

The documents will be returned to the applicant at the service point.

The document scanning fee is £54.

ii) Interpretation

Manchester Service Point can provide a qualified telephone interpreter if an applicant needs language support at their appointment.

There is a £70 fee for this service.

iii) Express appointments

Express appointments – that should be completed within 30 minutes – are available at Manchester Service Point.

This service involves one dedicated member of staff overseeing the appointment from start to finish to speed up the process.

There is a £75 fee for an express appointment.

Is there car parking near the Manchester Service Point?

There are several car parks within easy walking distance of Manchester Service Point, including car parks at:

  • Manchester Piccadilly Plaza, City Tower, New York St, Manchester M1 4AJ
  • Chorlton Street, Manchester M1 3FY
  • Q-Park Piazza at 75 St James Street, Manchester M1 4BP

Manchester Service Point is also well served by public transport.

Manchester Piccadilly train station and Manchester Oxford Road train station are both within half a mile of the service point and there are two tram stops – St Peter’s Square and Piccadilly Gardens.

There are no available appointments at the Manchester Service Point. What should I do?

Appointments are updated by UKVCAS every day, with new free appointments going online at 9am and chargeable appointments going online at midnight.

Therefore, you can log back into the UKVCAS website at another time to check whether new appointments have become available.

Alternatively, you can choose another service point to check if more appointments are available.

Locations of other service points can be found on the UKVCAS postcode locator here.

What happens at the appointment at the Manchester Service Point?

After arrival, UKVCAS staff will first direct an applicant to a self-service booth.

The first thing to do at the booth is the scanning of the QR code which will have been sent to the applicant in an email from UKVCAS.

The QR code must be taken to the appointment. If an applicant does not have it, UKVCAS will not allow the appointment to go ahead.

The second document an applicant will scan in the booth is their passport ID page.

After the passport ID page, the applicant will take their photograph. The photograph must meet required standards which means glasses or hats, for example, should be removed by the applicant before the photograph is taken.

The photograph can be retaken in the booth if necessary.

The next step is fingerprint scanning.

Finally, the applicant will provide a digital signature.

If there are any problems during the process, help is available from UKVCAS staff.

How long the appointment takes will depend on how many other applicants are at the service point and whether an applicant has acquired other services, such as document scanning.

Applicants should allow for at least 1 hour to complete the appointment but in many cases it will be shorter than that.

There is no listed direct phone line for Manchester Service Point. You can contact UKVCAS via thePremium Support Line on 0844 8920232 (calls normally cost £0.04 per minute).

Depending on an applicant’s circumstances and whether they have chosen any additional services:

  • staff will confirm an applicant’s identity by checking their ID document (usually their passport);
  • staff may upload any additional supporting documents brought to the appointment by an applicant (UKVCAS are likely to charge for this service);
  • staff will check through the applicant’s biometric information to make sure it complies with required quality standards;
  • staff may check the uploaded supporting documents to confirm they are complete, legible and in English (or if not, with an appropriate translation as required).

Shortly after the appointment ends, UKVCAS will forward the supporting documents digitally and securely to UKVI who will then subsequently make a decision on the application.

Applicants will also normally receive an email from UKVCAS confirming that supporting documents have been sent to UKVI.

What do I need to do when I attend the appointment at the Manchester Service Point?

UKVCAS continue to request applicants wear a face mask at their appointment, in line with public health guidelines. Applicants may also find UKVCAS staff wear face coverings at the service point.

Applicants are advised not to arrive early for their appointments because there is limited room at service point waiting areas at service points. Applicants should only aim to arrive on time.

Only applicants should attend their appointment unless exceptional circumstances apply. One other person may attend in very limited circumstances. Further details on the exceptions can be found in the FAQs section on the UKVCAS website under the Attending my Appointment category here.

If the application is for a minor (child), the responsible adult named on the application must also attend the appointment and take an ID document with them.

It is important an applicant takes a travel document (usually their passport) to the appointment to allow UKVCAS to confirm their identity. If an applicant does not have a suitable travel document to confirm identity, UKVCAS will not allow the appointment to go ahead.

Applicants must also remember it is essential to take the QR code to the appointment. The QR code can either be printed off and taken to the appointment or can be read off the applicant’s phone if it has access to the code. The QR code is contained the appointment confirmation email sent to applicants by UKVCAS.

If guidelines are not followed, UKVCAS staff have the authority to deny an applicant access to their appointment.

How do I cancel my appointment at the Manchester Service Point?

To cancel an appointment, an applicant should use this link.

How do I complain about the service received at the Manchester Service Point?

Complaint should be made via email using the web-form here.

The UKVCAS contact centre is open 9am to 5.30pm Monday to Friday.

UKVCAS will initially use their internal complaints procedure but if that does not bring a successful conclusion further information will be provided by UKVCAS about using an alternative dispute resolution provider.

Do I need to bring my supporting documents if I have already uploaded them before the appointment?

No. In most cases the applicant will have already uploaded their supporting documents beforehand so there is no need to take them to the appointment.

Who will need to attend the appointment when I visit the Manchester Service Point?

All those named on the application must attend their service point appointment. If the application is for a minor (child), this includes the named Responsible Adult.

As discussed earlier, only the applicant should attend the appointment. UKVCAS will not allow access to family and friends who not named on the application in line with current public health guidelines.

As also discussed earlier, there are some limited exemptions to this if exceptional circumstances apply. In some cases an additional person, such as a carer or a young child(ren), may also be able to attend. Applicants should check the exceptional circumstances guidance in the FAQs section on the UKVCAS website under the Attending my Appointment category here.

Would it be helpful to have an immigration advisor with the applicant when they attend the Glasgow Service Point?

No, having an immigration advisor at the appointment is unlikely to be particularly helpful.

In most cases applicants will have already self-uploaded the required supporting documentation prior to their appointment which means the role of an immigration advisor is very limited by this point.

Some immigration firms may offer to send an advisor to attend the appointment with the applicant,  but it is unlikely to be worth any additional cost.

Applicants attend their UKVCAS appointment to provide their biometric information. As pointed out earlier, UKVCAS staff do not take any part deciding whether an application will be approved or not and will not interview applicants. An immigration advisor can therefore have little impact at an appointment.

In addition, the UKVCAS website states that a legal advisor can only attend “only if a legal adviser is absolutely necessary.”

Other Frequently Asked Questions Relating to the Manchester Service Point

Will I be interviewed at Manchester Service Point?

No. UKVCAS does not interview applicants because it has no role in deciding whether an application will be approved or not. UKVCAS staff help applicants with the administrative process at the appointment, but they have no further role and are usually not trained to provide immigration advice.

Will I get a refund if I cancel my appointment at Manchester Service Point?

An applicant will be entitled to a refund if the cancellation is made more than 48 hours before the scheduled appointment. UKVCAS will retain a £10 administration fee. However, it is unlikely an applicant will receive a refund if the cancellation is made less than 48 hours before the scheduled appointment.

Do my documents need to show that I met the requirements on the date of attending the visa centre appointment?

No. The key date is the date of application and not the date an applicant provides their biometric information at a visa centre appointment. For online applications, the date of application is the date an applicant submits the application by paying the Home Office fees.

What should I bring with me to my appointment?

For applicants who submitted an online application, applicants will need to take their QR code, any supporting documents being taken to the appointment for scanning (if they have not already uploaded the supporting documents) and their travel document (usually their passport).

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