Sheffield Service Point (UKVCAS Immigration Office)

Sheffield Service Point UKVCAS Immigration Office

This article will discuss frequently asked questions as they relate to the Sheffield Point Croydon Service point.

If you would like to read a step-by-step guide about the in-country UK visa application process, feel free to read our UKVCAS / Sopra Steria Guidance [STEP-BY-STEP GUIDE FOR 2022] article.

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What is the address of the Sheffield Service Point?

Rooms G29 and G30, Regus Spaces Acero, 1 Concourse Way, Sheffield, S1 2BJ, United Kingdom.


What are the opening hours for the Sheffield Service Point?

Day Sheffield Service Point Opening hours
Monday 09:00 – 17:00
Tuesday 09:00 – 17:00
Wednesday 09:00 – 17:00
Thursday 09:00 – 17:00
Friday 09:00 – 17:00
Saturday Closed
Sunday Closed

Is there car parking near the Sheffield Service Point?

The nearest car parks are:

  • Parking Sheffield Arundel Gate Car Park, Pond St, Sheffield S1 2PN (within a 5-minute walk to the service point); and
  • Ponds Forge International Sports Centre Car Park, 100 Pond St, Sheffield S1 1AA (within a 5-minute walk to the service point).

The Sheffield service point is also very close to Sheffield train station and Pond Street bus station, which are also both within a 5-minute walk.


What services are available at the Sheffield Service Point?

i) Interpretation

Sheffield Service Point will provide language support if an applicant needs an interpreter to help at their appointment. A qualified telephone interpreter will be provided by UKVCAS.

This optional fee will cost an additional £70.

ii) Document scanning

Supporting documents can be scanned and uploaded at the service point if an applicant has not already self-uploaded their documents ahead of their appointment.

UKVCAS staff will scan and upload the documents in the presence of the applicant and all the documents will be given back to the applicant before they leave the service point.

This optional fee will cost an additional £54.


Does the Sheffield Service Point have a premium lounge?

No. There is no premium lounge service offered (like that of London Mark Lane Premium Lounge).


Where are the other nearest UKVCAS service points to the Sheffield Service Point?

The UKVCAS website lists the next two closest service points as being:

  • Leeds Service Point, Room 517, Regus, No 2 Wellington Place, Leeds LS1 4AP (29 miles away); and
  • Nottingham Service Point at Regus, Sopra Steria, East West Building, 2 Tollhouse Hill, Nottingham NG1 5FS (32 miles away).

There are no available appointments at the Sheffield Service Point. What should I do?

If no available options are showing as available, an applicant has two options.

If the applicant only wants to attend the Sheffield Service Point, they can log back into the UKVCAS website at another time and may find new available appointments.

New free appointments are released by UKVCAS at 9am each day and chargeable appointments at midnight. Appointments are also often freed up as applicants cancel their appointments.

Alternatively, if an applicant is happy to try another nearby service point, they can look at the availability for other service points.


How do I cancel my appointment at the Sheffield Service Point?

If an applicant needs to cancel an appointment, they should use this link.


What happens at the appointment at the Sheffield Service Point?

Before attending an appointment, an applicant must remember to take the QR code with them. The QR code is sent in a confirmation email after the appointment is booked and UKVCAS will not allow the appointment to go ahead without it.

After entering the service point, an applicant will be directed to a self-service booth where they will first scan the QR code.

Following this, the applicant will scan their passport ID page.

The applicant will then take their photograph in a booth. The photograph will need to meet the required standards, so glasses or hats, for example, should not be worn.

If there are any problems with the photograph, an applicant can retake it in the booth.

After the photograph, the applicant will scan their fingerprints.

The final step is providing a digital signature.

If an applicant has difficulty with any part of the process, UKVCAS staff should be on hand to assist.

The appointment can take up to 1 hour although it is often shorter than that. The time needed will depend on whether an applicant has chosen other services, like document scanning, and how many other applicants are at the service point at the same time.

There is no listed direct phone line for Sheffield Service Point. You can, however, contact UKVCAS on the phone is via the UKVCAS Premium Support Line on 0844 8920232. Calls ordinarily cost £0.04 per minute

Depending on an applicant’s circumstances and any additional services they have chosen, staff will:

  • check the biometric information provided to confirm it meets quality standards.
  • check their identity against their ID document (typically their passport).
  • confirm the uploaded supporting documents are complete, legible and in English (or, if not, translated as required).
  • scan and upload any outstanding supporting documents brought to the appointment. UKVCAS is like to charge for this service.

After the appointment, UKVCAS will send an applicant’s supporting documents digitally and securely to UKVI who will ultimately decide the application.

The applicant should also receive an email from UKVCAS to confirm their supporting documents have been forwarded to UKVI.


What do I need to do when I attend the appointment?

Applicants are still currently requested by UKVCAS to wear a face mask when they attend their service points, in line with public health guidance. Applicants may also find face coverings are used by staff.

Applicants are advised not to arrive early for their appointment because the waiting areas at service points have limited space.

For most appointments, the only people who should attend are the applicants. There are some exceptional circumstances where one other person may be able to attend. Details on the exceptional circumstances are available in the FAQs section on the UKVCAS website under the Attending my Appointment category here.

If the application is for a child (minor), the responsible adult named on the application must also attend and will need to bring an ID document with them to the appointment.

Please be aware UKVCAS will not allow the appointment to go ahead if an applicant does not bring a travel document (in most cases their passport) for their ID to be confirmed.

Please also remember (as highlighted above) an applicant must take the QR code on the appointment confirmation email to the appointment. The QR code can either be printed off or can be read off a smart phone that has access to the QR code.

Applicants should be aware that UKVCAS staff have the authority to deny access to appointments if guidelines are not followed.


How do I complain about the service received at the Sheffield Service Point?

Complaints about the service can be made via email using the web-form here.

The UKVCAS contact centre is open 9am to 5.30pm Monday to Friday.

UKVCAS initially use their internal complaints procedure to try to resolve the complaint but if that does not result in a successful outcome, further information will be provided by UKVCAS about its alternative dispute resolution provider.


Will I be interviewed at the Sheffield Service Point?

No. Applicants will not be interviewed when they attend their appointment. Applicants only attend appointments to provide biometric information (& to benefit from any additional services such as document scanning if chosen). Visa applications are not decided by UKVCAS and UKVCAS staff therefore do not interview applicants.

UKVCAS staff are also usually not qualified to provide immigration advice. Their main role is administrative – making sure the appointment goes smoothly and assisting with any additional services an applicant has chosen.


Who will need to attend the appointment when I visit the Sheffield Service Point?

All those named on the application must attend the appointment. If the application is for a minor (child), this includes the named Responsible Adult.

As mentioned previously, only the applicant should go to the appointment. In line with current UKVCAS public health guidelines, family and friends who are not named on the application will not be allowed to attend.

In limited circumstances there are some exemptions when an additional person may be allowed to attend, such as a carer or a young child(ren).  Further information can be found in the FAQs section on the UKVCAS website under the Attending my Appointment category here.


Would it be helpful to have an immigration advisor with the applicant when they attend the Sheffield Service Point?

No, it is unlikely to be helpful and unlikely to be worth the cost involved.

This is because there is very little an immigration advisor can do at this point.

As discussed above, the UKVCAS appointment is largely about providing biometric information. UKVCAS staff have no role in deciding whether an application is approved or not and they have no power to interview applicants. The ability of an immigration advisor to have any input at an appointment is very limited.

In addition, UKVCAS website points out that a legal advisor can only attend “only if a legal adviser is absolutely necessary”.


Frequently Asked Questions

What should I bring with me to my appointment?

The applicant should bring their ID document (passport or travel document), their QR code, as well as any documents being taken to the appointment for scanning.

Will I need to bring my supporting documents if I have already uploaded them before the appointment?

No - this is not necessary. If you have already uploaded the supporting documents before the appointment, you will not need to bring the supporting documents to the appointment. The applicant will, however, need to bring their passport.

Will I get a refund if I cancel my appointment at the Sheffield Service Point?

If an appointment is cancelled more than 48 hours in advance the applicant should get a refund. A £10 administration fee is retained by UKVCAS. But if the cancellation is less than 48 hours in advance, UKVCAS is likely to retain the appointment fee with no refund available.

Do my documents need to show that I met the requirements on the date of attending the visa centre appointment or the date we submitted the application?

For online applications, the general rule in UK immigration applications is that the documents must show that the requirements are met on the date that the online application is submitted – not the date that the applicant attends the visa centre appointment.

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